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Project Overview

The largest project within the Student Experience Improvement Initiative is the selection and implemenation of an integrated, universitywide student information system (SIS). We began by gathering and validating system requirements and unique use cases for the functional areas that are in scope: Financial Aid, Admissions, Registrar, and Student Accounts. We then solicited proposals from qualified software vendors, and selected Oracle Student Cloud as our future SIS.

A new, integrated SIS will bring about significant benefits, staff will have a more complete view of students’ data, and manual processes will be reduced to a minimum. This will go a long way to improve the quality of interactions with students, have fewer handoffs between departments, and shorten turnaround times to resolve inquiries. In the coming months, we will bring on board a Business Process Reengineering (BPR)/SIS Implementation Planning partner to assist Rutgers with the BPR and SIS planning necessary to implement the new student system software developed and provided by Oracle.

A project timeline, including phasing, will be developed with the Business Process Reengineering (BPR)/SIS Implementation Planning partner. It will include both the BPR work necessary to optimize our processes for incorporation into the SIS as well as implementation of the SIS itself.

Additional SEII components include providing student service excellence through the development of a One Stop Service Model and enhancements to the myRutgers portal.

Student Service Excellence

We are continuously working to improve student services across Chancellor units by enhancing virtual services, information, and self-service options –complemented by a single point of contact for in-person interactions. The One Stop model will provide access to common services across a variety of channels, creating flexibility and driving a student-first philosophy.

Students and administrators have provided input into the development and launch of an enhanced myRutgers portal, where students can access key services and information through a single site.

More About the SEII Initiative

More About SEII

University Community Engagement

The Executive Sponsors, Steering Committee, and Project Team are committed to understanding who our stakeholders are, providing you with clear and concise information, and hearing your voices throughout the project lifecycle. We will build into our plan targeted engagement points with each stakeholder group, including students, faculty, staff, and administrators with the aim of providing the Rutgers community with timely updates on project progress, what to expect in the future, and how they will be impacted. We also will manage concerns and gain commitment from stakeholders throughout each project phase.

  • Students will test new designs, provide communications input and support, provide feedback on configuration, and give first-hand insight into the needs of the student community.
  • Faculty input will be integral in ensuring faculty needs are met and tools are designed in accordance with academic policies and practices.
  • Staff will represent campus and unit needs, refine processes, test designs, and provide feedback on configuration.

Our Commitment:

  • Keep students, staff and faculty at the center of our work: your leadership and involvement are key to success.
  • Ensure campus processes are evaluated, standardized, and simplified for sustainability and optimal service to campus.
  • Prevent unnecessary customization, which can have an adverse effect on the overall value of the system and student experience.
  • Provide on-going communication to students, staff and faculty who will use the new system.
  • Ensure the vendor selected has successful integration and implementation experience.
  • Finalize business process review changes early in the process.
  • Ensure integration design is early enough.
  • Ensure there is sufficient time and participation from across the units, schools, and Chancellor units.
  • Provide a live demonstration of the system early in the process.
  • Include business process changes in training sessions.