Call Room Maintenance
Maintaining clean, safe, and functional call rooms is essential to supporting residents and fellows throughout their training. The resources below provide site-specific procedures and contact information for addressing cleaning requests, maintenance concerns, and other call room-related needs. Select your training site below for information on service protocols, business hours contacts, and after-hours assistance.
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Process & Protocol
Please contact the appropriate department for call room cleaning or maintenance services.
Business Hours Support
- Cleaning: x18005
- Maintenance: x18118, Option 1
After-Hours Support
- Cleaning: x18005
- Maintenance: x18118, Option 1
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Process & Protocol
If the call room needs servicing, contact Housekeeping. If the issue cannot be resolved, contact the Housekeeping Supervisor. Notify the GME Office regarding any outstanding issues.
Business Hours Support
- Housekeeping: x25197
- Housekeeping Supervisor: x22129
- GME Office: x25777
After-Hours Support
- Housekeeping: x25197
- Housekeeping Supervisor: x22129
- GME Office: x25777
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Process & Protocol
Contact Environmental Management Services for call room cleaning and maintenance assistance.
Business Hours Support
Monday through Friday, 8:00 AM–4:00 PM
- Environmental Management Services: 908-647-0180 ext. 211378
After-Hours Support
Weekends, nights, holidays, and after 4:00 PM, contact the hospital operator who will notify the housekeeping supervisor on duty.
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Process & Protocol
Cleaning normally occurs around 10:00 AM on the 1st, 2nd, and 4th floors. The 3rd-floor call room is cleaned around 1:00 PM. Environmental Services is not responsible for cleaning refrigerators.
Business Hours Support
- Sonia Maldonado, Director of Environmental Services
- Routine / Immediate Assistance: 201-915-2067
- Facilities Maintenance: 201-915-2035
After-Hours Support
- Routine / Immediate Assistance: 201-915-2067
- Facilities Maintenance: 201-915-2035
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Process & Protocol
For housekeeping or linen concerns, contact your Residency Coordinator during regular workdays or Environmental Services during operating hours. Unresolved concerns may be escalated to the Environmental Services Management Team.
- Manager: Carmen Morales – x37494 | Cell: 908-675-1265
- Assistant Director: Vincenzo Schiano – x37943 | Cell: 848-332-0724
- Director: Brian Sullivan – x37942 | Cell: 848-303-3543
Business Hours Support
Monday–Friday: Contact your Residency Coordinator directly.
- Environmental Services Office: x37494
- Secretary: Karyn Pace
- Supervisors: Joy Knabe, Luzzaida Hawkins
After-Hours Support
- 3:00 PM–11:00 PM: Jim Shea (Supervisor) x30750, Mr. Cruz (Coordinator) x30790
- 11:00 PM–7:00 AM: Ken McGhee (Supervisor) x30750
- Weekends: Coordinator x30750
- 7:00 AM–3:00 PM: Sam Bowles / Davit Matcharavili
- 3:00 PM–11:00 PM: Gabriella Padilla / Joseph Stovall
- 11:00 PM–7:00 AM: Chrisnor Bogy / Steve Scherer
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Process & Protocol
Call rooms are cleaned daily between 7:00 AM and 1:00 PM. For daytime or urgent concerns, contact Environmental Services.
Business Hours Support
- Environmental Services: 973-926-7195
After-Hours Support
- Night Supervisor: 973-926-7195
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Process & Protocol
For daytime issues, contact the Chief Resident first. Questions regarding the process should be directed to the Program Director. Further unresolved concerns may be escalated to the Associate Dean.
For cleaning support, contact Environmental Services. For building-related issues such as carpentry, electrical, plumbing, or HVAC concerns, contact Facility Operations.
Business Hours Support
- Environmental Services:
Submit Service Request
- Facility Operations:
Submit Service Request
- Emergency Facilities Line: 38638 (7:30 AM–5:00 PM)
After-Hours Support
- Environmental Services: 8698
- Facility Operations Pager: #1114
- Environmental Services:
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Process & Protocol
Contact Jaime Paredes regarding site-specific call room protocols and trainee procedures.
Business Hours Support
- Jaime Paredes, Director of Environmental and Laundry Services
- Office: 908-595-2610
- Mobile: 908-875-7710
After-Hours Support
- Office: 908-595-2610
- Mobile: 908-875-7710
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Process & Protocol
Call room service requests should be directed according to department.
IM, Podiatry, Surgery, OB & Cardiology
- Daytime: Melissa Mann – 908-994-5420
- Off Hours: Maintenance – 908-994-5373
Psychiatry
- Daytime: Eva Halikas – 908-994-7207
- Off Hours: Maintenance – 908-994-7447
Business Hours Support
Contact the department representative listed above.
After-Hours Support
Contact Maintenance using the appropriate department number listed above.
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Process & Protocol
Call rooms are cleaned daily between 12:00 PM and 3:00 PM. Remove personal belongings during this period to allow proper cleaning.
Business Hours Support
- Debra Horton – hortond2@uhnj.org
- Charmaine Edwards – edwardcr@uhnj.org
- Gary McDuffie – mcduffga@uhnj.org
- Twanda Sigue – siguets@uhnj.org
- Helen Smith – smithhn@uhnj.org
Include the call room location and door combination code when requesting service.
After-Hours Support
- Main Support Line: 2-1500