{"id":891,"date":"2026-08-24T21:23:20","date_gmt":"2026-08-24T21:23:20","guid":{"rendered":"https:\/\/sites.rutgers.edu\/mgsa-music-faculty\/?page_id=891"},"modified":"2026-08-24T21:28:02","modified_gmt":"2026-08-24T21:28:02","slug":"connecting-to-rutgers-email","status":"publish","type":"page","link":"https:\/\/sites.rutgers.edu\/mgsa-music-faculty\/connecting-to-rutgers-email\/","title":{"rendered":"Connecting to Rutgers Email"},"content":{"rendered":"
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Required for all faculty and staff.<\/strong>
Your Rutgers Connect account is the official channel for all University communication. Assignments, scheduling, auditions, payroll, contracts, and student matters all arrive there, and replies are expected from your Rutgers address. Personal accounts such as Gmail, Yahoo, iCloud, and Outlook.com cannot be used for Department business, and messages sent from non-Rutgers addresses may go unanswered. Please complete the setup on this page before your first working day of the term.<\/strong> It takes about 15 minutes, and the steps below walk you through it.<\/div>\n

Why This Setup Is Different<\/h2>\n

Rutgers Connect is a Microsoft 365 service, and University policy requires that any mobile device accessing it be enrolled in Mobile Device Management (MDM) through the Microsoft Intune Company Portal app. Adding the account directly in your phone\u2019s built-in mail settings without enrolling first will fail. This is the single most common cause of setup problems.<\/p>\n

1. Before You Begin<\/h2>\n

Confirm all four items below. Skipping any one of them is the usual reason enrollment fails partway through and has to be restarted.<\/p>\n

Your login address:<\/strong> Your Rutgers Connect sign-in is NetID@domain.rutgers.edu. For Mason Gross that is normally netid@mgsa.rutgers.edu. Do not sign in with a vanity or display address such as firstname.lastname@rutgers.edu. It will be rejected.<\/div>\n
NetID and NetID+:<\/strong> Your NetID must be activated and two-step login (Duo) must be working on a device you have in hand. All access to Rutgers Connect from outside the Rutgers network requires NetID+. If you are setting up a replacement phone, enroll it in Duo first.<\/div>\n
A passcode on the device:<\/strong> MDM policy requires a device password, PIN, or biometric lock. A device with no lock will not pass the compliance check. You may be prompted to strengthen an existing passcode.<\/div>\n
An unmodified device:<\/strong> Jailbroken or rooted devices, meaning devices that have had basic operating system security stripped away, are blocked and cannot be enrolled.<\/div>\n
Time required: approximately 15 minutes.<\/strong> Do not begin unless you can finish in one sitting. The enrollment profile expires quickly if you stop midway.<\/div>\n

2. iPhone and iPad<\/h2>\n

Step A. Remove any old Exchange account first<\/h3>\n

This step is mandatory.<\/strong> A leftover account is the most common cause of a stalled setup.<\/p>\n

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  1. Open Settings<\/strong> and go to Mail > Accounts<\/strong>.<\/li>\n
  2. Look for any existing Office 365 or Exchange account. Tap it and check the Server<\/strong> field.<\/li>\n
  3. If the server reads outlook.office365.com<\/strong>, delete the account. Failure to delete it will cause the compliance check to fail or hang on the message Checking compliance<\/em>.<\/li>\n<\/ol>\n

    Your mail settings will be rebuilt automatically at the end of this process. Nothing is lost by deleting the old account, because your mail lives on the Rutgers server and not on the phone.<\/p>\n

    Step B. Install and enroll<\/h3>\n
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    1. Open the App Store, search for Intune Company Portal<\/strong>, and install it. An Apple ID is required for the download.<\/li>\n
    2. Open the app and sign in with NetID@domain.rutgers.edu and your NetID password. Approve the Duo prompt.<\/li>\n
    3. Follow the on-screen prompts: Begin<\/strong>, then Continue<\/strong>, then Continue<\/strong>, then Enroll<\/strong>.<\/li>\n
    4. When prompted, open the Settings<\/strong> app. An Install Downloaded Profile<\/strong> prompt will appear with a red badge. You have 8 minutes to install it.<\/strong> After roughly 15 minutes the profile is removed from the device entirely and enrollment must be restarted from the beginning. The profile can also be found under General > Profiles<\/strong>, which on newer devices is labeled VPN & Device Management<\/strong>.<\/li>\n
    5. Tap Install<\/strong> at the upper right of the Management Profile page and enter your device passcode if asked. You may be required to change your passcode at this point.<\/li>\n
    6. Tap Install<\/strong>, then Install<\/strong> again, then Trust<\/strong>. When the confirmation appears, tap Done<\/strong>.<\/li>\n
    7. Reopen the Intune Company Portal app and let it run the compliance check. Tap Continue<\/strong>, then Done<\/strong>.<\/li>\n
    8. Your Rutgers Connect mail, calendar, and contacts are now configured automatically in the built-in iOS Mail app. No manual server settings are needed at any point.<\/li>\n<\/ol>\n
      If the compliance check hangs:<\/strong> If the compliance screen sits for more than five minutes, force-close the Company Portal app. Return to Step A and check again for any leftover Office 365 account, and remove it. Reopen Company Portal and continue the prompts. Inside Company Portal you can tap your device and choose Check Settings<\/strong> to force a recheck. If enrollment stops on a screen and does nothing, tap the refresh icon to resume.<\/div>\n

      3. Android<\/h2>\n

      Android enrollment creates a separate Work profile<\/strong> on your device. University data stays inside that profile and is kept apart from your personal apps and files.<\/p>\n

      Before you start, a removable storage warning:<\/strong> If your device uses a removable media card, copy any files off the card to a computer now. Files stored on a removable media card may be lost once the device is enrolled and secured, and the card will no longer be accessible afterward.<\/div>\n

      Step A. Install and enroll<\/h3>\n
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      1. Open the Play Store, search for Intune<\/strong>, and install the Intune Company Portal<\/strong> app.<\/li>\n
      2. Open the app and tap Sign in<\/strong>. Enter netid@domain.rutgers.edu and your NetID password, then approve the Duo prompt.<\/li>\n
      3. When the setup prompt appears, tap Continue<\/strong>.<\/li>\n
      4. Review the Rutgers University privacy information, which states specifically what the University can and cannot see on your device, then tap Continue<\/strong>. Tap Next<\/strong> to allow work profile permissions and device encryption.<\/li>\n
      5. At the work profile prompt, tap Accept and Continue<\/strong> and wait through the loading screens.<\/li>\n
      6. When the screen confirms the work profile was created and asks you to activate it, tap Continue<\/strong>.<\/li>\n
      7. On the final registration screen, tap Continue<\/strong>, then Done<\/strong> at the confirmation.<\/li>\n<\/ol>\n

        Step B. Use the Work profile, not the personal one<\/h3>\n

        Your app drawer will now show two tabs, Personal<\/strong> and Work<\/strong>. Samsung devices place these in a Workspace<\/strong> folder instead. Work apps carry a small briefcase icon in the corner. This matters because you will now have two copies of Gmail, Contacts, and Calendar, and only the apps under the Work tab can reach Rutgers services. You can pin the work apps to your home screen.<\/p>\n

          \n
        1. Open Gmail from the Work tab<\/strong>. You will be prompted to re-enter your NetID password. Enter it and tap Next<\/strong>.<\/li>\n
        2. When asked to update security settings, tap Update Now<\/strong>, then Activate this device admin app<\/strong>. This applies only to work content on the device and not to your personal apps or information.<\/li>\n
        3. Your Rutgers Connect mail, calendar, and contacts are now available through the Gmail, Calendar, and Contacts apps in the Work tab. For fuller features, install the Outlook app from the Play Store while in the Work tab.<\/li>\n<\/ol>\n

          Step C. If an existing account is misbehaving<\/h3>\n
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          1. Go to Settings > Accounts<\/strong>.<\/li>\n
          2. Find your Rutgers Connect account. It may display as your Rutgers address or as a string of characters ending in @android-for-work.gserviceaccount.com. Tap it.<\/li>\n
          3. Tap Remove Account<\/strong>, then repeat Step A from the beginning.<\/li>\n<\/ol>\n

            4. Laptop, Desktop, and Web Access<\/h2>\n
            Web browser (works immediately):<\/strong> Go to connect.rutgers.edu<\/a> or outlook.office.com<\/a> and sign in with NetID@domain.rutgers.edu and your NetID password. This requires no setup and no enrollment, and is the fastest way to confirm your account is working before you troubleshoot a phone.<\/div>\n
            Outlook on a computer:<\/strong> Rutgers Connect supports Exchange-based clients. Add the account in Outlook using your NetID@domain.rutgers.edu address and let autodiscover configure it. Current Rutgers faculty and staff have free access to Microsoft Office on up to five devices through the University Software Portal<\/a>.<\/div>\n
            Apple Mail on a Mac:<\/strong> Supported through the Exchange connector. Choose Exchange<\/strong> as the account type, not IMAP, and sign in with your NetID address.<\/div>\n

            5. Prohibited and Non-Compliant Configurations<\/h2>\n

            The following are not permitted. Each one either breaks the security controls the University is required to maintain or places Rutgers data outside University control.<\/p>\n

            Blocked mail applications<\/h3>\n

            These applications bypass MDM restrictions and violate the Rutgers Connect MDM Standard. They cache your mail and credentials on third-party servers. Do not install them, and remove them if present:<\/p>\n

            CloudMagic<\/span> BlueMail<\/span> Newton<\/span> Typeapp<\/span> MyMail<\/span> SparkMail<\/span> EdisonMail<\/span><\/p>\n

            Other prohibited practices<\/h3>\n