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Call Forwarding

All VoIP telephone users have the ability to forward their desk phones to a remote number of their choice in North America.  Detailed instructions can be found on this site by selecting the Phone Training tab, or by using the following link:

Phone Training Link

***Please note you must be on the Rutgers Network (or VPN) in order to access the Phone Training Link***

If you are not a Rutgers VoIP customer currently, please contact our Voice help desk by opening a ticket at voice.rutgers.edu, and we will assist you with available options.

To forward all calls via the Cisco Unified Communications Self Care Portal

Use the following link to access the Cisco Unified Communications Self Care Portal

https://myphone.rutgers.edu/ucmuser/

***Please note you must be on the Rutgers Network (or VPN) in order to access the Cisco Unified Communications Self Care Portal ***

  1. Login using your credentials.
  2. From the Voice Tab Select Call Forwarding
  3. Check “Forward all calls to:” box and enter the call forward target number exactly as you would dial it from your phone.
  4. Please note that there are advanced features available.
  5. Once you have completed entering your data click “Save” to enable the Call Forward.

Call forward can be turned off by simply deselecting the “Forward all calls to:” box and clicking “Save”

To forward all calls at the Phone

“Forward All” allows you to forward calls on your phone to another number.

  1. Press the “Forward All” softkey.
  2. Then enter the call forward target phone number exactly as you would dial it from your phone.
  3. To verify that your calls are forwarded, look for the “Forward All” icon in the line label, and the forwarding information in the header.

To cancel call forwarding at the Phone

Press the “Forward Off” softkey.

Voicemails to Email (.wav)

Another option that supports working remotely is having voicemails sent to your email. Some of the phone systems support this feature. Please submit a voice ticket to be enabled for this feature.

Submit a Voice Ticket

How to access your voicemail remotely

Access Voice Mail Remotely