All VoIP telephone users have the ability to forward their desk phones to a remote number of their choice in North America. Detailed training instructions for your phone can be found on the Using Cisco Phones article. Please note you must be on the Rutgers Network (or VPN) in order to access the training.

If you are not a Rutgers VoIP customer currently, please contact the Voice help desk by opening a ticket at the Voice Services Request Tool to be assisted with your available options.

Forward all calls, via the online portal

*Please note you must be on the Rutgers Network (or VPN) in order to access the Cisco Unified Communications Self Care Portal.

1. Navigate to the Cisco Unified Communications Self Care Portal 
2. Login using your credentials.
3. From the Voice Tab Select Call Forwarding
4. Check Forward all calls to: box and enter the call forward target number exactly as you would dial it from your phone.
5. Please note that there are advanced features available.
6. Once you have completed entering your data click Save to enable the Call Forward.

Call forward can be turned off by simply deselecting the “Forward all calls to:” box and clicking Save.

Forward All Calls at the Phone

“Forward All” allows you to forward calls on your phone to another number.

1. Press the Forward All softkey.
2. Then enter the call forward target phone number exactly as you would dial it from your phone.
3. To verify that your calls are forwarded, look for the “Forward All” icon in the line label, and the forwarding information in the header.

Cancel Call Forwarding at the Phone

Press the Forward Off softkey.

Voicemails to Email (.wav)

Another option that supports working remotely is having voicemails sent to your email. Some of the phone systems support this feature. Please submit a voice ticket to enable this feature. For more information follow the instructions on How to access your voicemail remotely.