{"id":363,"date":"2020-07-09T16:51:59","date_gmt":"2020-07-09T16:51:59","guid":{"rendered":"http:\/\/sites.rutgers.edu\/xin-ding\/?page_id=363"},"modified":"2025-11-28T17:45:59","modified_gmt":"2025-11-28T17:45:59","slug":"publications","status":"publish","type":"page","link":"https:\/\/sites.rutgers.edu\/xin-ding\/publications\/","title":{"rendered":"Publications"},"content":{"rendered":"
PUBLICATIONS<\/strong><\/h5>\n
    \n
  1. Goswami, A., Baveja, A., Ding, X., Melamed, B., & Roberts, F. (2024). An integrated framework for modeling pharmaceutical supply chains with disruptions and risk mitigation. Annals of Operations Research, 1-26.<\/li>\n
  2. Ding, X. (2024). Benchmarking and performance progression: Examining the roles of market competition and focus. Journal of Operations Management<\/em>, 70, 381-340. (FT 50 Journal<\/u><\/em>)<\/li>\n
  3. Francis, J., Baveja, A., Ding, X., Bagchi, A., Melamed, B., Hill, D. (2023). Navigating future shifts in healthcare service delivery: Three insights from supply chain management. Management and Business Review<\/em>, collaboration with Mayo Clinic, 3(4), 28-36.<\/li>\n
  4. Wirtz, J., Hofmeister, J., Chew, P., Ding, X. (2023). Cost-effective service excellence: Revisiting the role of digital service technology and operations management approaches. Service Industries Journal<\/em>, 43 (15-16), 1173-1196. Best paper winner<\/em> of the \u201cAIRSI2023 The Metaverse Conference\u201d. <\/em><\/li>\n
  5. Peng, D. X., Ye, Y., Ding, X., Chandrasekaran, A. (2023). The impact of nurse staffing on turnover and quality: An empirical examination of nursing care within hospital units, Journal of Operations Management<\/em>, 69, 1124-1152. (FT 50 Journal<\/u><\/em>)<\/li>\n
  6. Peng, D. X., Ye, Y., Fan, R., Ding, X., Chandrasekaran, A. (2022). Cost-quality tradeoff in nurse staffing: An exploration of US hospitals facing market competition. International Journal of Operations and Production Management<\/em>, <\/em>42(5), 577-602.<\/li>\n
  7. Ding, X., Peng, X. (2022). The impact of electronic medical records on the process of care: Alignment with complexity and clinical focus, Decision Sciences<\/em>, 53(2), 348-389.<\/li>\n
  8. Peng, X., Ye, Y., Feng, B., Ding, X., Heim, G. (2020). Impacts of hospital complexity on patient-level experiential quality: Mitigating roles of information technology. Decision Sciences<\/em>, <\/em>51(3), 500-541. Winner of the \u201cBest Interdisciplinary Paper Award<\/em>\u201d, DSI, 2017.<\/li>\n
  9. Ding, X., Peng, X., Heim, G., Jordan, V. (2020), Service mix, market competition, and cost efficiency: A longitudinal study of US hospitals, Journal of Operations Management<\/em>, 66(1-2), 176-198. Winner of the \u201cNew Jersey<\/em> Bright Idea Award<\/em>\u201d, 2021 (FT 50 Journal<\/u><\/em>)<\/li>\n
  10. Gupta, V., Ding, X., Testa, T. (2019), A case study of drivers, barriers, and company size associated with C-TPAT program, Supply Chain Forum<\/em>, 20(4), 332-347.<\/li>\n
  11. Lu, G., Ding, X., Peng, X., and Chuang, H. (2018), Addressing endogeneity in OM research: Recent developments, common problems, and directions for future research, Journal of Operations Management<\/em>, 64, 53-64. (FT 50 Journal<\/u><\/em>)<\/li>\n
  12. Ding, X. (2015), The impact of service design and process management on clinical quality: An exploration of synergistic effects, Journal of Operations Management<\/em>, 36(2), 103-114. (FT 50 Journal<\/u><\/em>)<\/li>\n
  13. Ding, X. (2014), The effect of experience, ownership and focus on productive efficiency: A longitudinal study of U.S. hospitals, Journal of Operations Management<\/em>, 32(1), 1-14. (FT 50 Journal<\/u><\/em>)<\/li>\n
  14. Ding, H. & Ding, X. (2013), 360-degree rhetorical analysis of job hunting: A four-part, multimodal project, Business Communication Quarterly<\/em>, 76(2), 239-248.<\/u><\/em><\/li>\n
  15. Ng, I., Ding, X., & Yip, N. (2013), Outcome-based contracts as new business model: The role of partnership and value-driven relational assets, Industrial Marketing Management<\/em>, 42(5), 730-743.<\/em><\/li>\n
  16. Ding, X., Huang, Y., & Verma, R. (2011), Customer experience in online financial services: A study of behavioral intentions for techno-ready market segments, Journal of Service Management<\/em>, 22(3), 344-366.<\/em><\/li>\n
  17. Ding, X. (2011), Clues, flow channels, and cognitive states: An exploratory study of customer experiences with e-brokerage services, Service Science<\/em>, 3(2), 182-193.<\/em> \u00a0<\/em><\/li>\n
  18. Ding, X., Hu, P., & Sheng, O. (2011), e-SELFQUAL: A scale for measuring e-service quality in self services, Journal of Business Research<\/em>, 64(5), 508-515.<\/em> \u00a0<\/em><\/li>\n
  19. Ding, X., Hu, P., Verma, R., & Wardell, D. (2010), The impact of service system design and flow experience on customer satisfaction in online financial services, Journal of Service Research<\/em>, 13(1), 96-110.<\/em><\/li>\n
  20. Ding, H., & Ding, X. (2008), Project management, critical praxis, and process-oriented approach to teamwork, Business Communication Quarterly<\/em>, 71(4), 456-471.<\/em><\/li>\n
  21. Ding, X., Verma, R., & Iqbal, Z. (2007), Self-service technology and online financial service choice, International Journal of Service Industry Mgt.<\/em>, 18(3), 246-268.<\/em><\/li>\n
  22. Ding, X., Wardell, D., & Verma, R. (2006), An assessment of SPC-based approaches for charting student evaluation scores, Decision Science Journal of Innovative Education<\/em>, 4(2), 259-272.<\/em><\/li>\n<\/ol>\n

     <\/p>\n

    P<\/strong>APERS <\/strong>U<\/strong>NDER <\/strong>R<\/strong>EVIEW\/<\/strong>R<\/strong>EVISION<\/strong><\/h5>\n
      \n
    1. Goswami, A., Ding, X., Dreyfus, D. When speeding up helps: The impact of clinical focus and ultra-early procedures on patient outcomes. Journal of Operations Management, submitted September 2025<\/li>\n
    2. Zhou, C., Lin, T., Ding, X., Chen, W., Lei, L. Balancing workforce fissuring and service quality: Evidence from dialysis operations. Journal of Operations Management, revision submitted September 2025<\/li>\n
    3. Zhou, C., Ding, X., Chen, W., Lei, L., Norrell, J., Tray, A., Evens, A. Enhancing efficiency and workflow in oncology outpatient services through simulation-based optimization. Annals of Operations Research, revision to be submitted December 2025<\/li>\n
    4. Froehle, C., Glover, W., Ding, X., Tiwari, V. Academic collaboration with industry: Cases from healthcare operations. Health Care Management Science, submitted March 2025<\/li>\n<\/ol>\n

       <\/p>\n

      E<\/strong>DITORIAL<\/strong><\/h5>\n
        \n
      1. Ding, X. & Davis, M. (2017), Introduction to the special section on co-creating the customer service experience with high tech and high touch, Service Science<\/em>, 9(1), 1-2.<\/li>\n<\/ol>\n

         <\/p>\n

        R<\/strong>EFEREED<\/strong> B<\/strong>OOK <\/strong>C<\/strong>HAPTERS<\/strong><\/h5>\n
          \n
        1. Ding, X. (2022), Are tech-savvy users more likely to use technology? An examination of market entry and customer experience. Services Management Handbook<\/em>, Edward Elgar Publishing.<\/li>\n<\/ol>\n

           <\/p>\n

          T<\/strong>EACHING<\/strong> C<\/strong>ASES<\/strong><\/h5>\n
            \n
          1. Ding, X. (2013), Operations Reality Show: An experiential service learning and storytelling project, Decision Line<\/em>, 44(2), 8-13. Honorable Mention to Decision Science Institute Instructional Innovative Award<\/em>, 2013.<\/li>\n
          2. Long, P., Kovach, J., & Ding, X. (2011), Design for six-sigma case study: Creating an IT change management system for a mid-size accounting firm, International Journal of Engineering, Science, and Technology<\/em>, 3(7), 56-72.<\/li>\n<\/ol>\n

             <\/p>\n

            R<\/strong>EFEREED<\/strong> C<\/strong>ONFERENCE<\/strong> P<\/strong>ROCEEDINGS<\/strong><\/h5>\n
              \n
            1. Peng, X., Ye, Y., Ding, X. Does information technology help improve experiential quality in complex service operations? AOM conference proceeding, November 30, 2017<\/li>\n
            2. Ding, X., Peng, X., Deveraj, S. Electronic medical records and hospital performance: A longitudinal analysis. AOM conference proceeding, November 30, 2016<\/li>\n<\/ol>\n

               <\/p>\n

              W<\/strong>ORKING <\/strong>P<\/strong>APERS<\/strong><\/h5>\n
                \n
              1. Ting, W., Ding, X., Hu, K., Lim, Y., Tiwari, V. The role of standardized configuration in healthcare. In preparation to submit to Manufacturing and Service Operations Management<\/em>.<\/li>\n
              2. Operations strategy and performance tradeoffs. Initial Draft. Target: Manufacturing and Service Operations Management.<\/em><\/li>\n
              3. Time to procedure and clinical outcome. Data analysis. Target: Journal of Operations Management.<\/em><\/li>\n
              4. Racial disparity and access to medical care. Data analysis. Target: Production and Operations Management Journal<\/em><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

                PUBLICATIONS Goswami, A., Baveja, A., Ding, X., Melamed, B., & Roberts, F. (2024). An integrated framework for modeling pharmaceutical supply chains with disruptions and risk mitigation. Annals of Operations Research, … Read More<\/a><\/p>\n","protected":false},"author":3034,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-custom.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-363","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nPublications - Xin Ding<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sites.rutgers.edu\/xin-ding\/publications\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Publications - Xin Ding\" \/>\n<meta property=\"og:description\" content=\"PUBLICATIONS Goswami, A., Baveja, A., Ding, X., Melamed, B., & Roberts, F. (2024). An integrated framework for modeling pharmaceutical supply chains with disruptions and risk mitigation. 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(2024). An integrated framework for modeling pharmaceutical supply chains with disruptions and risk mitigation. 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