{"id":469,"date":"2023-06-30T18:43:09","date_gmt":"2023-06-30T18:43:09","guid":{"rendered":"https:\/\/sites.rutgers.edu\/xin-ding\/?p=469"},"modified":"2023-07-14T22:07:49","modified_gmt":"2023-07-14T22:07:49","slug":"469-2","status":"publish","type":"post","link":"https:\/\/sites.rutgers.edu\/xin-ding\/469-2\/","title":{"rendered":"Cost effective service excellence"},"content":{"rendered":"<p>A recently accepted paper with Service Industries Journal. In the paper, we advance that three strategic pathways to cost-effective service excellence are also excellent enablers of the implementation of digital service technologies. Thanks to my collaborators, Jochen Wirtz, Johannes Hofmeister, and Patricia Y. P. Chew.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-467\" src=\"http:\/\/sites.rutgers.edu\/xin-ding\/wp-content\/uploads\/sites\/1050\/2023\/07\/SIJ-paper-200x300.jpg\" alt=\"\" width=\"200\" height=\"300\" srcset=\"https:\/\/sites.rutgers.edu\/xin-ding\/wp-content\/uploads\/sites\/1050\/2023\/07\/SIJ-paper-200x300.jpg 200w, https:\/\/sites.rutgers.edu\/xin-ding\/wp-content\/uploads\/sites\/1050\/2023\/07\/SIJ-paper.jpg 660w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A recently accepted paper with Service Industries Journal. In the paper, we advance that three strategic pathways to cost-effective service excellence are also excellent enablers of the implementation of digital &hellip; <a href=\"https:\/\/sites.rutgers.edu\/xin-ding\/469-2\/\" class=\"\">Read More<\/a><\/p>\n","protected":false},"author":3034,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"gallery","meta":{"_acf_changed":false,"footnotes":""},"categories":[11],"tags":[],"class_list":["post-469","post","type-post","status-publish","format-gallery","hentry","category-publications","post_format-post-format-gallery"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cost effective service excellence - Xin Ding<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sites.rutgers.edu\/xin-ding\/469-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cost effective service excellence - Xin Ding\" \/>\n<meta property=\"og:description\" content=\"A recently accepted paper with Service Industries Journal. In the paper, we advance that three strategic pathways to cost-effective service excellence are also excellent enablers of the implementation of digital &hellip; Read More\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sites.rutgers.edu\/xin-ding\/469-2\/\" \/>\n<meta property=\"og:site_name\" content=\"Xin Ding\" \/>\n<meta property=\"article:published_time\" content=\"2023-06-30T18:43:09+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-07-14T22:07:49+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/sites.rutgers.edu\/xin-ding\/wp-content\/uploads\/sites\/1050\/2023\/07\/SIJ-paper-200x300.jpg\" \/>\n<meta name=\"author\" content=\"Xin Ding\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Xin Ding\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/sites.rutgers.edu\/xin-ding\/469-2\/\",\"url\":\"https:\/\/sites.rutgers.edu\/xin-ding\/469-2\/\",\"name\":\"Cost effective service excellence - Xin Ding\",\"isPartOf\":{\"@id\":\"https:\/\/sites.rutgers.edu\/xin-ding\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/sites.rutgers.edu\/xin-ding\/469-2\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/sites.rutgers.edu\/xin-ding\/469-2\/#primaryimage\"},\"thumbnailUrl\":\"http:\/\/sites.rutgers.edu\/xin-ding\/wp-content\/uploads\/sites\/1050\/2023\/07\/SIJ-paper-200x300.jpg\",\"datePublished\":\"2023-06-30T18:43:09+00:00\",\"dateModified\":\"2023-07-14T22:07:49+00:00\",\"author\":{\"@id\":\"https:\/\/sites.rutgers.edu\/xin-ding\/#\/schema\/person\/247b0cdd3cc89bdfe37fa6c1989e7580\"},\"breadcrumb\":{\"@id\":\"https:\/\/sites.rutgers.edu\/xin-ding\/469-2\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/sites.rutgers.edu\/xin-ding\/469-2\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/sites.rutgers.edu\/xin-ding\/469-2\/#primaryimage\",\"url\":\"https:\/\/sites.rutgers.edu\/xin-ding\/wp-content\/uploads\/sites\/1050\/2023\/07\/SIJ-paper.jpg\",\"contentUrl\":\"https:\/\/sites.rutgers.edu\/xin-ding\/wp-content\/uploads\/sites\/1050\/2023\/07\/SIJ-paper.jpg\",\"width\":660,\"height\":991},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/sites.rutgers.edu\/xin-ding\/469-2\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/sites.rutgers.edu\/xin-ding\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Cost effective service excellence\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/sites.rutgers.edu\/xin-ding\/#website\",\"url\":\"https:\/\/sites.rutgers.edu\/xin-ding\/\",\"name\":\"Xin Ding\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/sites.rutgers.edu\/xin-ding\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/sites.rutgers.edu\/xin-ding\/#\/schema\/person\/247b0cdd3cc89bdfe37fa6c1989e7580\",\"name\":\"Xin Ding\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/sites.rutgers.edu\/xin-ding\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/ce50cec255784ea026b7b98effd3765c?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/ce50cec255784ea026b7b98effd3765c?s=96&d=mm&r=g\",\"caption\":\"Xin Ding\"},\"description\":\"Xin (David) Ding is an assistant professor of Supply Chain Management and the Academic Director for the Healthcare Analytics and Intelligence master program at Rutgers Business School. His research examines the demand-supply relationship in the healthcare context. His ongoing work examines how healthcare organizations develop operational excellence through service design, workflow optimization, and data analytics in competitive markets.\",\"sameAs\":[\"https:\/\/sites.rutgers.edu\/xin-ding\/\"],\"url\":\"https:\/\/sites.rutgers.edu\/xin-ding\/author\/xd84\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Cost effective service excellence - Xin Ding","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sites.rutgers.edu\/xin-ding\/469-2\/","og_locale":"en_US","og_type":"article","og_title":"Cost effective service excellence - Xin Ding","og_description":"A recently accepted paper with Service Industries Journal. 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