It is great to hear that our paper published with Service Industries Journal was selected as a best paper in 2023! \ud83d\ude04<\/p>\n
Citation: Jochen Wirtz, Johannes Hofmeister, Patricia Y. P. Chew, and Xin (David) Ding (2023), \u201cDigital Service Technologies, Service Robots, AI, and the Strategic Pathways to Cost-Effective Service Excellence\u201d, Service Industries Journal, Vol. 43, No. 15-16, 1173-1196.<\/p>\n
The article is open access and can be downloaded from https:\/\/lnkd.in\/d9XFVQGf<\/p>\n
Congratulations to my co-authors Jochen Wirtz, Dr. Johannes Hofmeister, Patricia Chew<\/p>\n
Levent AltinayLevent Altinay
\nEditor-in-Chief at The Service Industries JournalEditor-in-Chief at The Service Industries Journal
\nAs the Editor-in-Chief of the Service Industries Journal, it’s my immense pleasure to celebrate and acknowledge the exceptional contributions made in 2023. Our commitment to advancing knowledge in the service industry has been exemplified through the outstanding work of our authors and the diligent efforts of our reviewers.<\/p>\n
Best Papers of 2023:<\/p>\n
Ahmed Tlili, Ronghuai Huang & Kinshuk for their groundbreaking paper: “Metaverse for climbing the ladder toward \u2018Industry 5.0\u2019 and \u2018Society 5.0\u2019?” [DOI: 10.1080\/02642069.2023.2178644]<\/p>\n
Muhammad Waheed Akhtar, Thomas Garavan, Muzhar Javed, Chunhui Huo, Muhammad Junaid & Khalid Hussain for their insightful research on: “Responsible leadership, organizational ethical culture, strategic posture, and green innovation” [DOI: 10.1080\/02642069.2023.2172165]<\/p>\n
Jochen Wirtz, Johannes Hofmeister, Patricia Y. P. Chew & Xin (David) Ding for their innovative exploration of: “Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence” [DOI: 10.1080\/02642069.2023.2226596]<\/p>\n
Best Reviewers of 2023: Sarah Quinton Gurel Cetin Anna Farmaki<\/p>\n
Sarah Quinton from Oxford Brookes University, UK
\nGurel Cetin from Istanbul University
\nAnna Farmaki from Cyprus University of Technology, Cyprus<\/p>\n
A heartfelt thank you to all the authors and reviewers for your dedication and for making the Service Industries Journal a leading publication in the field. Here’s to continuing our journey of excellence in service research!<\/p>\n","protected":false},"excerpt":{"rendered":"