FAQ

To connect to RUWireless, you must have a valid NetID. You can then begin the process of connecting a device to the network.

Further instructions can be found here.

Accessing the Virtual Private Network (VPN) consists of four steps:

• Signing up for DUO (the Two-Factor Authentication mentioned above)
• Signing up for VPN access
• Setting up your work desktop for remote access
• Setting up your home/remote computer

Using the VPN consists of two steps:

• Connecting to VPN
• Remotely connecting to your work computer

You can begin the process at this link: http://soc.rutgers.edu/vpn

More detailed instructions on this can be found here.

All technology-related support requests should go through SHP Help. You can put in a request ticket by sending an email to shphelp@shp.rutgers.edu, or calling our office at 973-972-9171.

Most information regarding the basic functionality of Zoom can be found in at https://support.zoom.us/hc/en-us.

You can also find information on Zoom here: http://sites.rutgers.edu/shpts/resources/working-with-zoom/.

Bear in mind that you will likely need to contact us to have a Zoom account set up. However, a Zoom account is not required to join a meeting set up by someone else.

You can sign up for a Webex account through TLT’s website at https://webex.rutgers.edu/. Please note that this requires logging in with a Rutgers NetID and password.

Two-Factor Authentication can be set up through the NetID Management Page and selecting “Set Up Two-Factor Authentication” on the left. You then follow the steps to activate the service.

We recommend linking it to the Duo Mobile app, which can be downloaded via the iOS App Store or Google Play.

Two-factor authentication adds an extra layer of security to your Rutgers account. In fact, many services (such as VPN) require that you have it set up.

Without this service, your account may be more vulnerable to cyber-attacks such as “phishing”. Please see this article on the subject to better understand the subject: The-Trouble-With-Phishing

Canvas supports the current and first previous releases of the following browsers:

• Chrome 83 and 84
• Firefox 77 and 78 (Extended Releases are not supported*)
• Edge 83 and 84
• Respondus Lockdown Browser (supporting the latest system requirements)
• Safari 12 and 13 (Macintosh only)

For best performance, we recommend you update your preferred browser to it’s latest version.

Further information for Canvas’s system requirements can be found here:
https://community.canvaslms.com/docs/DOC-10720-67952720329

In order to properly use Examsoft, your personal laptop must meet certain specifications. You can find these requirements here:

Minimum safety requirements for PC

Minimum safety requirements for Mac OS X

Minimum safety requirements for iPad

 

Further explanations can be found here.