Service

EDITORIAL ACTIVITIES

Associate Editor:

• Decision Sciences Journal (2017 – Present)
• Journal of Operations Management (2023 – Present)

Editorial Review Board:

• Decision Sciences Journal (2010 – 2017)
• Journal of Operations Management (2018 – 2023)

Co-editor for Special Issues:

• Service Sciences Journal (2016 – 2017)

Ad hoc reviewer:

• Management Sciences, Production and Operations Management Journal, Journal of Service Research, Socio-Economic Planning Sciences, INFORMS J. of Applied Analytics, Service Sciences, Journal of Business Research, Healthcare Management Sciences, Journal of Service Management, Intl. J. of OPM, Intl. J. of PE, OM Research, Operations Management (9e) by Williams J. S.

 

EXTERNAL SERVICES

Academic Associations

Conference Chair, DSI Annual Conference, Orlando, FL, Nov 2025

AVP Awards, College of Healthcare Operations Management, POMS, 2023-2026

Conferences committee member, DSI, 2023- ongoing

Secretary, nominated for DSI, 2019

Conference planning committee

• INFORMS Annual Conference, Houston, TX, Oct 2017
• DSI Annual Meeting, Tampa, FL, Nov 2014

Conference program chair:

• Service Science and Management Forum, Waltham, MA, Jun 2015

Track chair:

• Healthcare analytics track, POMS Annual Conference, Orlando, FL, May 2023
• Healthcare management track, Post-pandemic supply chain and healthcare management conference, Department of Supply Chain Management, June 2021
• Service systems and operations track, DSI Annual Meeting, Online, Nov 2020
• Service systems and operations track, DSI Annual Meeting, New Orleans, LA, Nov 2019

Judge for best paper competition

• College of Service Operations, POMS Annual Conference, March 2018
• College of Healthcare Operations Management, POMS Annual Conference, March 2022, 2019

Session chair:

• CHOM Best Paper Presentations, POMS Annual Conference, Orlando, FL, May 2023
• Healthcare analytics: Value-based care models and performance impacts, POMS Annual Conference, Orlando, FL, May 2023
• Healthcare management: Operational performance in healthcare, DSI Annual Meeting, Chicago, IL, Nov 2018
• Health care & public health, INFORMS Annual Conference, Houston, TX, Oct 2017
• Service systems: Application of hospitality-driven experience design in healthcare, 47th DSI Annual Meeting, Austin, TX, Nov 2016
• Patient safety and medical error, POMS Annual Conference, Orlando, FL, May 2016
• Healthcare service design and implementation, Service Management and Science Forum, Las Vegas, NV, Aug 2013
• Tactical and operational issues in e-Commerce, INFORMS Annual Conference, San Diego, CA, Oct 2011
• Operations and supply chain management – III, Southwest Decision Sciences Conference, Houston, TX, May 2008

Panel discussion facilitator:

• Service operations in an economic downturn, INFORMS Annual Conference, San Diego, CA, Oct 2011

Industry Associations

Community Advisory Council, Healthcare Data and Analytics Association, 2023

Academic Partner, Healthcare Insights, Healthcare Data and Analytics Association, 2022

Vice President and President-Elect, INFORMS Houston local chapter, 2017

 

INTERNAL SERVICES

Rutgers University

• Interim Vice Chair, Department of Supply Chain Management, 07/2024-12/2024
  • Schedule and coordinate department-level courses
  • Provide supervision, advice, and training for new faculty members
  • Work with specialized graduate program directors on relevant teaching assignments
  • Conform teaching assignments to AACSB standards
• Program Director and Academic Coordinator, MBA-SCM concentration
  • Supervise MBA students and resolve student complaints
  • Maintain major rankings (US News & Gartner)
  • Review and update the program website and brochure
• Program Director, Healthcare Analytics and Intelligence Program, RBS, 2018-2024
  • Led the program as the #2 best on-campus healthcare analytics graduate program
  • Enhanced the competitiveness of the program by obtaining the STEM designation and through recruiting international and minority students
  • Managed curriculum design, budgeting, student recruitment and marketing, industry outreach, staff and faculty supervision, mentorship
  • Graduated over 80 specialty master students with placements in pharmaceutical companies, hospitals, medical schools, consulting firms, and government agencies
  • Established connections with healthcare analytics professionals in the nation, recruited NJ-NY based executives for the program’s advisory board
• Track co-chair and facilitator, Post-pandemic supply chain and healthcare management conference, Department of Supply Chain Management, June 2021
• Ph,D. admission committee, Department of Supply Chain Management, 2019, 2020
• Alfred J. Battaglia Memorial Fellowship selection committee, Department of Supply Chain Management, 2020
• Program coordinator for graduate-level Project Management courses, 2019-
• Hiring committee for program director of MHA, Bloustein School, 2020-2021

Pen State University Behrend

• Faculty recruitment committee, 2017
• Learning innovation committee, 2017

University of Houston

• Study abroad scholarship selection committee, 2015 – 2017
• Program coordinator, 2016 – 2017
• Student recruitment, outreach with local companies, curriculum development
• Promotion & Tenure committee chair, 2016
• Academic honesty hearing committee, 2016
• Reader for graduate research competition submissions, 2014 – 2016
• Grant reviewer for GEAR research program, 2009, 2015
• Leading judge for graduate research day, 2015
• Organizer for research seminars, 2013 -2015
• Accreditation committee, 2014 – 2016
• Faculty recruitment committee, 2010, 2013, 2015
• Undergraduate summer research faculty advisor, 2015
• Undergraduate mentoring program, 2014 – 2016
• Advisory board member for faculty association, 2012 – 2014
• Academic service committee chair, 2009 – 2011
• Curriculum committee
• Chair: 2008 – 2011
• Member: 2007 – 2008
• Faculty advisor
• Wiley’s Operations and Supply Chain Management Contest, 2006 – 2008

 

STUDENT ADVISING

Rutgers University

Ph.D. committee:

• Chenhao Zhou, Workflow redesign and schedule optimization, January 2022-
• Aman Goswami, Ultra early surgery and length of stay, November 2021-

DBA co-chair:

• Ashish Arte, Assessing the long-term economic impact of mental health in New Jersey, January 2022-

DBA committee:

• Ainsley A. Goulbourne, An overview and assessment of diversity, equity, and inclusion concerns in academic medicine: A comprehensive review, July 2021-

MBA/MD student independent study advisor:

• Devin Vasoya, How hospital location and teaching status affect health disparity for percutaneous cardiovascular procedures, January 2022- July 2022
• Brian Moriarty, Age and racial based inequalities among patients with knee replacement procedures, January 2022- July 2022

M.S. student independent study advisor:

• Robert D’Hondt, Literature review on neonatal mortality rates, June 2023- August 2023
• Perpetual Yankholmes, Patient safety, October 2020-December 2020

Yale’s Healthcare Competition advisor:

• Two student groups with students from MBA and specialty master programs, one group advanced into the final round, October 2020

University of Houston

Ph.D. project co-advisor:

• Yuan Ye, Ph.D., Bauer College of Business, University of Houston, Care Experiential Quality and Patient Satisfaction, Fall 2014 – Spring 2017, currently Assistant Prof. with California State University – Sacramento

Master Committee Chair:

• 16 master students between 2011-2017, with one of the students as the winner for graduate research day in 2016 (“Automated Data Extraction of Hospital Safety Score using Screen Scraping Technique”)

Undergraduate Research Advisor:

• Vishal Gulati, Electronic Medical Records and Hospital Performance, 2013 (Winner for UH Summer Undergraduate Research Fellowship)