FAQs

The goal of the Student Experience Improvement Initiative (SEII) project is to improve the student experience, student service, and compliance across the University. This initiative is core to the Rutgers University Strategic Plan and emphasis on transforming the student experience, reflecting the University’s dedication to providing seamless, integrated, effective and responsive student services that meet Rutgers students’ needs. As a world-class academic institution, Rutgers must ensure it has the best processes and systems to support its students.

The SEII includes all units dedicated to enrollment management and student accounts within central administration and across Rutgers-Camden, Rutgers-New Brunswick, Rutgers-Newark, and Rutgers Biomedical and Health Sciences. This includes:

• Office of Enrollment Management
• University Undergraduate Admissions
• Office of Financial Aid
• Office of the Registrar
• Office of Graduate and Professional Admissions
• Office of Student Accounting, Billing, and Cashiering

Our research shows that students and alumni experience challenges navigating the university’s complex systems and processes to access the services they need to enroll, apply for financial aid, pay bills, and register for classes. The Student Information System (SIS) will be our single source of all student data, including enrollment management. The SIS will be closely linked with Scarlet Journey, Rutgers’ new Constituent Relationship Management (CRM) system, which will pull data from the SIS to enable engagement and relationship management among prospective students, alumna/e, donors, and athletics supporters.

Through this project we will clarify activities and functions to make administrative processes smoother and easier for both students, staff and faculty. As a result, job functions may evolve to implement processes and deliver student services more efficiently and effectively.

The University Finance and Administration Project Management Office will provide updates via meetings and communications to Chancellor Units and stakeholders, and through this website. The project governance model consists of an Executive Committee, Steering Committee, Advisory Council, and Project Team. This structure allows for issue escalation, decision-making, and strategic direction-setting, as well as communicating project status updates directly to stakeholders.

For more information, click here.

We welcome all feedback. If you would like to share your insights, please send an email to the team at seiiproject@finance.rutgers.edu.