Operating Principles

The Student Experience Improvement Initiative (SEII) is central to realizing the goals established in the Rutgers University Strategic Plan, and advancing the University’s dedication to providing seamless, integrated, consistent, effective and responsive services that meet Rutgers students’ needs. Key to this effort are:

Clear and consistent student communications
Online tools with user-friendly and consistent interfaces to promote self-service
Service excellence among staff who provide in-person and phone call services
Streamlined EM/SA processes to improve student experience
An enhanced compliance environment
Pursuing opportunities to breakdown silos between campuses
A future state model that reflects the value of consistency across campuses when relevant and possible
Operating under a “one Rutgers” ideal where we encourage campuses to collaborate and communicate and leverage consistent approaches, policies, and technologies, as appropriate

Clear and consistent student communications

Online tools with user-friendly and consistent interfaces to promote self-service

Service excellence among staff who provide in-person and phone call services

Streamlined EM/SA processes to improve student experience

An enhanced compliance environment

Pursuing opportunities to breakdown silos between campuses

A future state model that reflects the value of consistency across campuses when relevant and possible

Operating under a “one Rutgers” ideal where we encourage campuses to collaborate and communicate and leverage consistent approaches, policies, and technologies, as appropriate