Cornerstone projects are all about modernizing systems and processes at Rutgers and, within the Cornerstone portfolio, the Student Experience Improvement Initiative (SEII) is focused on creating seamless, integrated, effective, and responsive services that meet students’ needs.
SEII began with improvements to the student-facing instance of the myRutgers portal and support for the development of the OneStop Student Services Center locations. The initiative’s largest project—the selection and implementation of an integrated, universitywide student information system (SIS) —is under way.
To date, the SIS project has primarily engaged staff members in enrollment management and student financial services roles across the university, but in time the scope of the project will expand.
“Other units will be engaged down the road as we plan for and implement the new system,” says Andrew Gootman, project manager for SEII.
An integrated SIS will offer significant benefits for staff in student services, by providing access to a complete view of student data and reducing manual processes. These improvements are expected to enhance the quality of interactions with students while shortening turnaround times needed to resolve issues.
A business process review (BPR), for which the project team is preparing now, will help the project team prepare for the implementation of Oracle Student Management, the selected technology solution that Rutgers will use to track and manage student information and to help support the needs of students in a range of academic and administrative areas.
If you have any questions about this initiative—or this update, in particular—send an email to seiiproject@finance.rutgers.edu.