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IDP Operating Status Updates for COVID-19

Important Updates

As of June 2020

Due to the COVID-19 pandemic, Rutgers IDP made immediate adjustments to protect the health and safety of our patients, staff, and community.  Please read below to learn more:

  1. Walk-in Visits – We are suspending in-person walk-in hours.  Please call 973-972-0320 if you would like to speak to a nurse.  Please note that if you have a medical emergency, then you must call 911.  This process will ensure that there is more control over the safety of our office environment for our patients and staff.
  2. Routine Visits – We will calling you to conduct visits by phone/video. In person visits will be limited and scheduled only when essential
  3. Laboratory Check/Shots– We will contact you to come in for blood work or for shots as needed. Depending on your insurance, we may also ask you to go to LabCorp or Quest to get your blood work

If you have any questions or concerns, you may contact our clinic at 973-972-5111.

What is Rutgers IDP doing to protect patients?

Starting immediately, Rutgers IDP can now virtually meet with patients through video or telephone visits, also known as ‘Telemedicine’.  The majority of our visits will be conducted virtually, and in-person visits will be very limited and will only be scheduled on an as needed basis.

Here is what you should expect:
  1. If you have an upcoming appointment, someone from the clinic will contact you to set up a telephone or video chat appointment.
  2. You will get an email or text message with a link (that will look like this: https://njms.doxy.me/yourdoctorsname)
  3. Click on the link on the day and time of your visit with the provider using a device with a camera (smartphone, tablet, computer)
  4. You will be asked to type your name so we know who you are
  5. Once you provide the information, the provider will call you.  Please note that you may have to wait a few minutes to get the phone call from the provider
  6. If you do not have a phone or if your phone does not have a camera, then our staff will work with you to figure out the best way to contact you to check in on your health.
Please note that this virtual transition is also new to our physicians as it may be to you, too — we ask for your continued patience as we adjust.

 

Thank you to our patients for being flexible and understanding to the needed changes.
Together, we will get through this!