Best paper award from Service Industries Journal -2023
It is great to hear that our paper published with Service Industries Journal was selected as a best paper in 2023! 😄 Citation: Jochen Wirtz, Johannes Hofmeister, Patricia Y. P. … Read More
Publications
JOM paper on benchmarks
I am very happy to share that, right around the Thanksgiving eve, my sole-authored paper was accepted for publication with the Journal of Operations Management. In the paper, I use … Read More
Bright Idea Award
I was delighted to receive the 2023 Bright Idea Award presented by the NJCBAA New Jersey Collegiate Business Administration Association for my work on healthcare and EMR. Thank you Dean … Read More
Cost effective service excellence
A recently accepted paper with Service Industries Journal. In the paper, we advance that three strategic pathways to cost-effective service excellence are also excellent enablers of the implementation of digital … Read More
JOM paper
Fresh from the oven! A new research publication with colleagues Xiaosong (David) Peng, Yuan Ye, and Aravind Chandrasekaran, in early view with the Journal of Operations Management. In this paper, we use data … Read More