Publications – Xin Ding

Cost effective service excellence

June 30, 2023 | By Xin Ding | Publications

A recently accepted paper with Service Industries Journal. In the paper, we advance that three strategic pathways to cost-effective service excellence are also excellent enablers of the implementation of digital … Read More

JOM paper

April 14, 2023 | By Xin Ding | Publications

Fresh from the oven! A new research publication with colleagues Xiaosong (David) Peng, Yuan Ye, and Aravind Chandrasekaran, in early view with the Journal of Operations Management. In this paper, we use data … Read More