Frequently Asked Questions

The groups currently eligible to submit requests for Sites@Rutgers Sites are the following:

• Faculty
• Staff
• Professor Emeriti
• Alumni requesting a site for a Rutgers alumni organization

Groups currently ineligible to submit requests include:

• Students
• Guests
• Retirees
• Alumni requesting personal sites

Ineligible users may still be added to a site as an author, subscriber, editor, or co-site owner by the site owner, but may not be site owners themselves.

If you are unsure whether you are currently eligible for a Sites@Rutgers Site, please contact us for clarification.

All Sites@Rutgers Site requests are manually reviewed for eligibility as part of our vetting process. If we feel that your site’s needs would be better met by another platform, we will reach out to you at that point.

If you have any specific questions about your site’s eligibility, feel free to contact us.

If you will be helping someone build out their site, they may submit the site request as normal and add you as a support agent once they have access. You can learn more about the different types of Sites@Rutgers user roles in our User Roles documentation.

Rutgers students may not request Sites@Rutgers sites. If you are a student who would like a website for your organization, your faculty/staff advisor must make the request on your behalf. Any students interested in creating their own personal site are encouraged to use Rutgers ScarletApps.

There is no cost to having a Sites@Rutgers site. Sites@Rutgers platform is sponsored by Rutgers Office of Information Technology.

Pantheon is an industry-standard hosting service that Sites@Rutgers uses to provide secure, high-performance capabilities for your site.

You can be added to a site by the Site Owner. Reach out to them, and they can add you with an appropriate user role. Check out the User Management documentation to learn more. If you have any further questions, please contact the Rutgers IT Help Desk.

You may add guests (such as non-Rutgers-affiliated faculty, vendors, or volunteers) to your site, but they must first submit a request for a guest NetID to be granted access.

You can log into your site using your Rutgers NetID and password via the login URL provided in the email titled “Sites@Rutgers – Site Owner Access Granted” that was sent to the site owner. Check out the  Accessing Your Website documentation page for more information on this process.

If you do not have access to this login URL, please contact the Sites@Rutgers Team.

For all questions regarding the process of building your site, online documentation for Sites@Rutgers is available. Please contact the Rutgers Help Desk regarding any other issues.

Custom domains are supported on Sites@Rutgers platform free of charge. The costs associated with this service are sponsored and paid for by Rutgers Office of Information Technology.

At this time, custom domains are available for department/unit and project websites only.

All custom domains must go through an approval process. Please contact the Sites@Rutgers Team for more information.

At this time, Sites@Rutgers only offers the features that are currently packaged with the platform.

Sites@Rutgers does not support the addition of custom code at this time.

The Sites@Rutgers platform does not allow for SFTP file transfers or uploads to individual sites. All user files must be uploaded via the WordPress media library.

Sites@Rutgers does not support custom plugins beyond what comes packaged with the platform. If you are interested in adding additional WordPress plugins to your site, it must be hosted outside of the Sites network.

You can track pageview statistics on your site by adding a Google Analytics tag under Site Settings in your site’s Customizer.